Terms and conditions

These are the terms and conditions for the website www.bodyandmindcareguides.com owned by ROSYCHEEK BUDDIES based in Ghana. In these terms and conditions, the terms ‘we’, ‘us’ and ‘our’ refer to the website www.bodyandmindcareguides.com as well as its subsidiaries, affiliates, officers, employees, agents, partners, licensors, successors and assigns. The terms ‘you’, ‘customer/client’ or ‘your’ refer to you and your use of our products and services.

These terms and conditions form the basis of your use of the products and services made available on www.bodyandmindcareguides.com and govern your use of this website. By using the website www.bodyandmindcareguides.com then you agree to be bound by these terms and conditions. Please make sure you read all of these terms and conditions carefully before deciding whether to engage with the products and services offered on www.bodyandmindcareguides.com.

These terms and conditions are regularly updated, and any updates take effect from the date that they are displayed on this website so please make sure that you check back to this page regularly.

If you do not agree with anything in these terms and conditions, then you may not use the website www.bodyandmindcareguides.com.

What is offered on www.bodyandmindcareguides.com

We offer all-round wellbeing support through (but not limited to) the provision of e-courses, e-books, meal planners and other resources.

1. All the content is sold digitally and is available to purchase directly from the website.
2. All customers that want to purchase content will need to create an account on the website www.bodyandmindcareguides.com.

Payments and delivery

1. Payments can be made using debit and credit cards on our secure payment platform.
2. All payments for content must be made in advance of downloading them.
3. You agree to keep your payment details up to date and to notify us of any changes as soon as possible.
4. We reserve the right to change the amount and the prices of our products at any time.
5. We do not store any of your financial information on our platform – this is all handled through a secure third-party payment provider.
6. All content will be delivered via email as soon as the payment has been processed. This is expected to be instant but in some cases, this could be more than 24 hours.
7. Once your payment has been processed, you will see the billing descriptor BMCGRB, GHANA in your bank statement.

Refunds

1. We want all our customers to be happy with the products that they have bought on www.bodyandmindcareguides.com.
2. If you have any issues with the content that you have downloaded, then you have a period of 14 days in which you can raise these issues with us.
3. If you do not contact us within this 14 day period then we are unable to guarantee that we will refund you any of your money back.

Dispute Resolution Policy

We do our best to resolve any issues our customers face in a timely and professional manner. Bodyandmindcareguides.com takes any disputes extremely seriously and are handled by our Dispute and Resolution Policy. We encourage all our customers to get in contact with us and follow the process below so that we can come to a resolution.

This process is handled with care by one of our senior representatives who’s responsibility is to find the best resolution for our customers. This process is treated in a respectful manner where we encourage our customers to express their entire concerns and feelings towards us and our services, products, fees, and agreements. The process that we will carry out to find a resolution will be as follows:

1. Although we do our best to provide you with a great service and product occasionally things don’t go as planned, we advise you to first contact us at our support email support@bodyandmindcareguides.com. Please provide a detailed description of the issues you are facing.
2. One of our customer representatives will review your query and provide you with a solution. We believe our refund policy is extremely fair and give you up to 14 days to request one if you are not happy with our services.
3. If the steps above fail to provide you with a resolution then we ask you to please email disputes@bodyandmindcareguides.com, please provide us with a detailed description of the issue, and attach any previous communication.
4. Our senior team will review and respond to you within 48 hours. Our sole purpose here is to find a resolution that best meets your issue. We can happily guarantee that our Senior department will find the best resolution for both parties.
5. If necessary, our Senior department may call a client dispute meeting, this will give all parties to present their issues and raise any further concerns that they may have, a decision will be made by the company and it will be final. We do believe that our fairness will ensure that all customers are happy with the outcome.
6. If there happens to be a reason where you are still not satisfied with the decision, we ask that you re-submit your issue along with any new information that has not been considered. Our senior team will then review your case with the new information and handle it respectfully and in accordance with total fairness.

Intellectual Property

1. We own all of the copyright materials which are displayed on the website www.bodyandmindcareguides.com which includes all trading names, intellectual property, text, images, or any other content that is provided on our website.
2. We grant you a limited time, non-exclusive license to use the program for your personal use only while you have an active account with www.bodyandmindcareguides.com.
3. You do not have any ownership rights over the materials that we provide you with.
4. You must agree not to infringe, or allow others to infringe, upon our intellectual property rights by copying, reproducing, distributing, altering, or changing the material in any way without our express permission.
5. You must also agree not to share your online access with others. Your membership with www.bodyandmindcareguides.com is exclusive to you only and this is non-transferrable.

Warnings and Disclaimers

1. The material and content offered on www.bodyandmindcareguides.com is for informative purposes only. Your use of any of the content that you have purchased on www.bodyandmindcareguides.com does not act as a replacement for medical attention or professional psychotherapy care. If you believe that you are in need of medical assistance, then you must immediately seek the care of a professional.
2. You warrant to us that, to the best of your knowledge, you do not suffer from a medical or physical condition or a disability which could increase the normal risks associated with any of the content or exercise made available on www.bodyandmindcareguides.com.
3. If you do have an impairment, then you warrant that your doctor has approved your participation in this programme.
4. For your safety and security, we advise that you do not listen to Audio files while operating machinery or driving – these are designed to be listened to in a quiet space where you have time to relax.
5. You acknowledge that your participation in the courses offered on www.bodyandmindcareguides.com may involve a degree of risk of personal injury, and you take all responsibility for your own health and wellbeing while participating in the content of the website.
6. We make no warranty about the suitability of the content and courses offered for your own individual circumstances. The content that is offered is of a general nature only and the use of this content is entirely at your own risk.
7. Everything that is provided on www.bodyandmindcareguides.com is provided on an “as is” basis.
8. We make no warranty that you will have any success or obtain your desired outcome when you use any of the content that is offered on www.bodyandmindcareguides.com.

Limitation of Liability

1. You will release us from all liability for any loss, damage, injury, or expense that is suffered by you in any way when you use the content from www.bodyandmindcareguides.com.
2. You release and discharge us from all or any responsibility or liability for any losses, claims or demands which may directly or indirectly have occurred as a result of your use of the content.
3. You indemnify and hold us harmless against any losses financial or otherwise, or unrealising of expectations for any losses consequential or in consequential of any kind that you may incur as a result of your use of these products and services.
4. You indemnify and hold us harmless against any liability for personal injury, or property damage suffered by you or any third party because of your or a third party’s carelessness or neglect with regards to the content.

General Terms

1. We make no warranty that our website will always be available. We sometimes use third party service providers for hosting the website www.bodyandmindcareguides.com and there may be instances where this makes our website inaccessible.
2. We make no guarantee that the website www.bodyandmindcareguides.com or any of its content will be error free.
3. We will not be liable for any periods during which the website is not functioning.
4. These terms and conditions shall be governed in accordance with the laws of Ghana.
5. We reserve the right to amend, update and change these terms and conditions without prior notice to you.

Contact us

Please get in touch if you have any questions or comments.